Refund Policy

Effective date: October 24, 2026

We refund by what you have actually used, and the rules are written here before you pay. In short: songs you have not used can be refunded within 30 days of buying; songs you have used cannot.

Songs that fail to generate

If a render fails, it doesn't count and nothing is lost: you can try again at no cost. You do not need to ask for a refund, and this is not limited to 30 days.

What “used” means

A song you have unlocked is used when either of these happens:

  • you download the song, or
  • someone other than you opens its gift page or plays the song through it.

What can be refunded

  • Refunds are for purchases made in the last 30 days.
  • You can get back your unused credits and the unlocked songs you have not used. Each counts as one song. Songs that are already used cannot be refunded.
  • The amount is the number of refundable songs times the price you paid per song for that order. If the request covers everything left on the order, you get the whole remaining amount.
  • One request covers one order: the most recent one that still has something to refund. If you want a refund on another order, make a new request afterwards.

How to ask

Open your account page and press “Request refund”. You will see how many songs and how much money the request covers before you send it. You can only have one open request at a time.

When you send the request, the credits it covers are set aside straight away, and any unused unlocked songs in it are locked again. We then refund the money to your original payment method through Waffo.

If you change your mind, you can withdraw an open request from the same page. The credits come back, but songs that were locked again need a credit to unlock. If nothing is refundable, the page tells you why.

Refunds and disputes through the payment provider

Payments are processed by Waffo, our merchant of record. If an order is refunded in full in Waffo's dashboard, or disputed, the credits left from that order are removed from your account, and an open refund request on it is closed. If you had already spent some of those credits, your balance can drop below zero until it is settled. A partial refund is only processed for a refund request you submitted from your account page.

Questions

Email support@writemeasong.org with the email you used at checkout and the date of purchase. We aim to reply within 2 business days.